Returns & Refunds

We want to make returning a Touchè order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused/unopened and in the original packaging. 

Please email your request to customercare@touchebytpl.com or contact us by filling in the contact form here - Please include your Order Number, item/items you would like to return and the reason for the return.

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team send out the refund notification.

All refunds will be processed back on to the card originally used for purchase.

Unfortunately, products bought online must be returned by post to the below address.

Bradford BD8 0LU, West Yorkshire

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty or damaged.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.